---
title: "Create and Monitor Disputes in the 8x8 Billing Portal"
slug: "create-and-monitor-disputes-in-the-8x8-billing-portal"
updated: 2026-10-23T17:22:29Z
published: 2026-10-23T17:22:29Z
canonical: "help.8x8.com/create-and-monitor-disputes-in-the-8x8-billing-portal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create and Monitor Disputes in the 8x8 Billing Portal

**Objective**

Create a dispute against a specific invoice and how to monitor Disputes through the Dispute Dashboard in the Billing Portal.

Please note that if you have any billing inquiries not related to a specific invoice, please visit our [Billing Support Center](http://8x8.my.site.com/s/caselist) to engage with our AI Chatbot for general billing inquiries or open a web billing inquiry support case.

## Applies To

- Billing
- Invoice disputes
- All regions

> [!NOTE]
> Important: UK and EMEA accounts
> 
> If your account is invoiced by **8x8 UK Limited**, you must raise a disputed charge **within 30 days of the invoice date**, and you must do it by email to **billingteamUK@8x8.com**. Include the invoice number, the specific charge you are disputing, and the reason. Under the 8x8 UK X-Series Service Terms, a charge that has not been disputed within 30 days of the invoice date can no longer be disputed.
> 
> Raising the dispute in the Billing Portal as well keeps the detail against your account, but send the email so that your notice is on record inside the 30 days. Your Order may set a different period, so check your Order if you are unsure — but do not let 30 days pass while you check.

**Procedure**

[Creating Credit Refund or Debit Cases](https://embed.app.guidde.com/playbooks/pAynzGcRM1kLN7Xd6Zxem6)

1. Begin by logging into your 8x8 application panel. ![Image preview](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29774?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A58Z&se=2026-11-03T22%3A53%3A58Z&sr=c&sp=r&sig=u2lZpa1T%2BnQRINgMtGpMj%2BmijZfBNNQ61VtWAY%2B68kA%3D)
2. Once logged in, click on the My8x8 panel. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29770?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A58Z&se=2026-11-03T22%3A53%3A58Z&sr=c&sp=r&sig=u2lZpa1T%2BnQRINgMtGpMj%2BmijZfBNNQ61VtWAY%2B68kA%3D)
3. Click on the Billing Statements from the Billing drop-down menu. Please note, a new window will open for the Billing Portal. Popup blockers may need to be disabled to see the next screen. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29783?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A58Z&se=2026-11-03T22%3A53%3A58Z&sr=c&sp=r&sig=u2lZpa1T%2BnQRINgMtGpMj%2BmijZfBNNQ61VtWAY%2B68kA%3D)
4. Click on the "Open" or "Closed" invoices tab to view or search for the invoice you are disputing. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29771?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A58Z&se=2026-11-03T22%3A53%3A58Z&sr=c&sp=r&sig=u2lZpa1T%2BnQRINgMtGpMj%2BmijZfBNNQ61VtWAY%2B68kA%3D)
5. Click on the action button to the right for the relevant invoice. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29779?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A58Z&se=2026-11-03T22%3A53%3A58Z&sr=c&sp=r&sig=u2lZpa1T%2BnQRINgMtGpMj%2BmijZfBNNQ61VtWAY%2B68kA%3D)
6. Click the Open Dispute button from the menu to start creating a new dispute case. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29776?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A58Z&se=2026-11-03T22%3A53%3A58Z&sr=c&sp=r&sig=u2lZpa1T%2BnQRINgMtGpMj%2BmijZfBNNQ61VtWAY%2B68kA%3D)
7. Select the relevant option for the dispute; in this example, Dispute Invoice Charge is selected. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29780?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A58Z&se=2026-11-03T22%3A53%3A58Z&sr=c&sp=r&sig=u2lZpa1T%2BnQRINgMtGpMj%2BmijZfBNNQ61VtWAY%2B68kA%3D)
8. Enter the amount to dispute for the invoice which should be equal or less than the invoice amount. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29777?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A58Z&se=2026-11-03T22%3A53%3A58Z&sr=c&sp=r&sig=u2lZpa1T%2BnQRINgMtGpMj%2BmijZfBNNQ61VtWAY%2B68kA%3D)
9. Enter a subject such as Invoice Dispute, Price Incorrect, or Dispute Tax Charges to summarize the issue. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29778?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A58Z&se=2026-11-03T22%3A53%3A58Z&sr=c&sp=r&sig=u2lZpa1T%2BnQRINgMtGpMj%2BmijZfBNNQ61VtWAY%2B68kA%3D)
10. You have the option to select the case severity and to add additional email contacts. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29769?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A58Z&se=2026-11-03T22%3A53%3A58Z&sr=c&sp=r&sig=u2lZpa1T%2BnQRINgMtGpMj%2BmijZfBNNQ61VtWAY%2B68kA%3D)
11. Click the Submit button to create the dispute case. Once submitted, a Billing Case will automatically be created on your behalf. A billing agent will provide an update once assigned to the case. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29772?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A58Z&se=2026-11-03T22%3A53%3A58Z&sr=c&sp=r&sig=u2lZpa1T%2BnQRINgMtGpMj%2BmijZfBNNQ61VtWAY%2B68kA%3D)
12. Click the Disputes tab to view all your submitted dispute cases. The Dispute Tab provides you with easy access to monitor all submitted billing dispute cases that are specifically tied to an invoice. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29781?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A58Z&se=2026-11-03T22%3A53%3A58Z&sr=c&sp=r&sig=u2lZpa1T%2BnQRINgMtGpMj%2BmijZfBNNQ61VtWAY%2B68kA%3D)
13. Once the Case is automatically created, the Dispute Case ID number will be displayed. The Disputes Tab offers a quick overview of the submission date, the current case status, the disputed invoice ID number, the disputed amount, and the Adjustment Amount, which represents the actual approved adjustment amount once the case is resolved and settled. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29891?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A58Z&se=2026-11-03T22%3A53%3A58Z&sr=c&sp=r&sig=u2lZpa1T%2BnQRINgMtGpMj%2BmijZfBNNQ61VtWAY%2B68kA%3D)
14. Click the View Button to open and see additional case details. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29892?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A58Z&se=2026-11-03T22%3A53%3A58Z&sr=c&sp=r&sig=u2lZpa1T%2BnQRINgMtGpMj%2BmijZfBNNQ61VtWAY%2B68kA%3D)
15. You can review the case information and status regarding the dispute.

**Please note, the escalate button does not appear immediately. The time frame for when the button appears is as follows: Priority 1: 1 hour elapsed; Priority 2: 4 hours elapsed; Priority 3: 24 hours elapsed.* ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29812?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A58Z&se=2026-11-03T22%3A53%3A58Z&sr=c&sp=r&sig=u2lZpa1T%2BnQRINgMtGpMj%2BmijZfBNNQ61VtWAY%2B68kA%3D)
16. Scrolling down will display a comment section allowing you to review comments or request an update. You can also attach relevant documentation to expedite resolution. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29811?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A58Z&se=2026-11-03T22%3A53%3A58Z&sr=c&sp=r&sig=u2lZpa1T%2BnQRINgMtGpMj%2BmijZfBNNQ61VtWAY%2B68kA%3D)