---
title: "Create or Change Outgoing Voicemail Message as an 8x8 Express User"
slug: "create-or-change-outgoing-voicemail-message-as-an-8x8-express-user"
updated: 2026-05-07T08:43:03Z
published: 2026-05-21T21:27:00Z
canonical: "help.8x8.com/create-or-change-outgoing-voicemail-message-as-an-8x8-express-user"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create or Change Outgoing Voicemail Message as an 8x8 Express User

## Objective

Creating or changing your voicemail greeting from your desk phone as an 8x8 Express user.

## Applies To

- 8x8 Express
- Desk Phones
- Voicemail Greeting

## Procedure

1. Access the voicemail system:
  - **From your own extension:** Dial **555** and enter your voicemail password, followed by the **#** key.
  - **From another extension in your system:** Dial **500**, enter your extension number, then enter your voicemail password, followed by the **#** key.
2. Press the *** key** to enter the Main Menu. ***Note:*** *If you have no saved voicemail messages, you should enter the Main Menu automatically. You can skip this step.*
3. From the Main Menu, do any of the following and follow the subsequent audio prompts:
  - Press **2** to change your greeting. Options include using just your first and last name; setting distinct internal (on-network) and external (off-network) greetings; and changing greetings to be used at certain times or occasions.
  - Press **3** to change user preference options. Options include: change voicemail password; call waiting preferences; busy handling; ring no answer handling; Internet outage routing; and email notification preferences.
  - Press **4** to establish or change call forwarding rules. Options include: listen to, set, change, or cancel call forwarding rules.
  - Press **5** to set a specific greeting for business hours, after business hours, lunch time, meeting, weekend, and vacation.
  - Press **6** to enable or disable “announcement only” mode (e.g., your vacation greeting).
  - Press **9** to exit voicemail.