---
title: "Create or Edit Voicemail Passwords in Admin Console"
slug: "create-or-edit-voicemail-passwords-in-admin-console"
updated: 2026-04-21T14:13:27Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/create-or-edit-voicemail-passwords-in-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create or Edit Voicemail Passwords in Admin Console

## Objective

Create or edit voicemail passwords. A voicemail password is an extra authentication step available for users. It is not required for account creation.

## Applies To

- Admin Console
- Voicemail

## Procedure

### Create a Voicemail Access Pin

1. Log in to [**Admin Console**](https://login.8x8.com/).
2. Click **Users**.
3. Create a user profile.
4. Enter the user's details.
5. Go to **Voicemail Settings.**
6. Select one of the following notification options from the **Voicemail** section.

> [!NOTE]
> **Note:**
> 
> An email address is required for voicemail notification via attachment.
  - **Disable Notification**: Select this option if you do not want the user to receive email alerts for voicemail messages.
  - **Attachment Only**: The user will receive an email with the audio file attached.
7. Select one of the following options:
  - **Users set their own access PIN**: Users will set up their own voicemail pinn by dialing 555 on their desk phone.
  - **Set access Pin**: Enter a password for the user. You may only use numbers. These numbers must not be sequential or repeated. The password must be a minimum of six digits.
8. Click **Save** to confirm your changes.

### Edit a Voicemail Pin

1. Log in to [**Admin Console**](https://login.8x8.com/).
2. Click **Users**.
3. Click **Edit** (pencil icon).
4. Go to **Voicemail Settings**.
5. Next to Voicemail Password, click **Reset Pin**.
6. Enter the new voicemail password in the pop-up.
7. Click **Save**. A green banner at the top of your screen will confirm that you have successfully changed your password.

## Additional Information

The voicemail pin or notification settings can be edited at any time using your desk phone or Admin Console.