---
title: "Creating a Post Call Survey (PCS) Script in 8x8 Contact Center"
slug: "creating-a-post-call-survey-pcs-script-in-8x8-contact-center"
updated: 2026-05-17T17:32:59Z
published: 2026-05-21T21:25:40Z
canonical: "help.8x8.com/creating-a-post-call-survey-pcs-script-in-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating a Post Call Survey (PCS) Script in 8x8 Contact Center

## Objective

Creating and using a Post Call Survey script in 8x8 Contact Center.

## Applies To

- 8x8 Contact Center
- Post Call Survey

## Procedure

1. In Configuration Manager navigate to **Scripts** and select **Add new phone** script.
2. Enter the script name as desired and on the **Script Type** select **Post call survey**. ![PCS_create_.JPG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14645?sv=2026-02-06&spr=https&st=2026-11-03T23%3A06%3A10Z&se=2026-11-04T00%3A06%3A10Z&sr=c&sp=r&sig=zgm8z1SpYYs3aTDUvKZL8PRYV%2BJ%2BNJ0V8ookFfh7mEY%3D)
3. You can create the PCS script by adding the IVR object **Question** and choosing between different types like **Scale**, **Yes/No** and **Voice Comment** for example:

> [!NOTE]
> Note:
> 
> If using **Yes/No** the default options are set to **Yes = 1, No = 0,** this cannot be changed to other vaules.

![Script_PCS.JPG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14643?sv=2026-02-06&spr=https&st=2026-11-03T23%3A06%3A10Z&se=2026-11-04T00%3A06%3A10Z&sr=c&sp=r&sig=zgm8z1SpYYs3aTDUvKZL8PRYV%2BJ%2BNJ0V8ookFfh7mEY%3D)
4. Further details of how the Scale question is being configured: ![PCS_scale.JPG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14644?sv=2026-02-06&spr=https&st=2026-11-03T23%3A06%3A10Z&se=2026-11-04T00%3A06%3A10Z&sr=c&sp=r&sig=zgm8z1SpYYs3aTDUvKZL8PRYV%2BJ%2BNJ0V8ookFfh7mEY%3D)![PCS_scale_prompt.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14646?sv=2026-02-06&spr=https&st=2026-11-03T23%3A06%3A10Z&se=2026-11-04T00%3A06%3A10Z&sr=c&sp=r&sig=zgm8z1SpYYs3aTDUvKZL8PRYV%2BJ%2BNJ0V8ookFfh7mEY%3D)

> [!NOTE]
> Note:
> 
> Do not add punctuation such as commas inside your question as punctuation inside the question is not supported and can cause issues with the post call survey or the results.
5. The PCS script is not directly assigned a channel but is rather called from another script.

> [!NOTE]
> Note:
> 
> For testing the PCS script you can temporarily assign a channel number to it.

## Additional Information

There are different ways to offer a survey to the customer depending on your needs.

The below example is for offering a survey for every interaction with the clients and the client will need to remain on the call after the agent ends the call.

The **Post Call Survey** object is added into the script before the **Forward to Queue** object and a survey will be offered only if the call is responded by an agent and the customer remains on the call after the agent hangs up the call.

![main_script.JPG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14647?sv=2026-02-06&spr=https&st=2026-11-03T23%3A06%3A10Z&se=2026-11-04T00%3A06%3A10Z&sr=c&sp=r&sig=zgm8z1SpYYs3aTDUvKZL8PRYV%2BJ%2BNJ0V8ookFfh7mEY%3D)

![PCS_call.JPG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14642?sv=2026-02-06&spr=https&st=2026-11-03T23%3A06%3A10Z&se=2026-11-04T00%3A06%3A10Z&sr=c&sp=r&sig=zgm8z1SpYYs3aTDUvKZL8PRYV%2BJ%2BNJ0V8ookFfh7mEY%3D)

The Say object **Remain on call for Survey** in the above example is to let the customer know that if they want to leave feedback they should stay on the call after the agent ends the call.