---
title: "Creating and Managing Cases as an 8x8 Partner"
slug: "creating-and-managing-cases-as-an-8x8-partner"
updated: 2026-05-15T17:35:16Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/creating-and-managing-cases-as-an-8x8-partner"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating and Managing Cases as an 8x8 Partner

## Overview

At 8x8, we’re all part of the partner community. 8x8 offers the partner community a dedicated support team called PartnerXperience as an additional layer of support. The PartnerXperience team is a group of non-technical partner advocates who provide assistance with customer post-sale challenges by triaging and facilitating a resolution. This team is also our partner’s go to for partner relationship related inquiries. PartnerXperience managers triage and facilitate resolution on all inquiries including:

- Commissions / SPIFFs (8x8 Direct Partners Only)
- Billing Issues
- Implementation/Deployment Status
- Technical Support
- Post Sales Escalations
- Legal Questions
- Cancellations

## Applies To

- 8x8 Partners

## Case Management

Whether you need to create a new case or request updates to or escalate an existing case, contacting PartnerXperience is easy and responses are received within 24-48 hours.

### Create A New Partner Case

1. Log in to [PartnerXchange](https://8x8.force.com/partnerxchange/s/).
2. Select **Support** in the main navigation.
3. Select **PartnerXperience** from the drop down.
4. Select **Create a Case.**
5. Complete the new case form and submit (An automated email will be sent with case number).

### View An Existing Case

1. Log in to [PartnerXchange](https://8x8.force.com/partnerxchange/s/).
2. Select **View Existing Cases** from PartnerXperience page to view status updates.
3. If you see a case that you feel has met your expectations and is still open, you have the option to close that case.

### Escalate A Customer Case

1. Log in to [PartnerXchange](https://8x8.force.com/partnerxchange/s/).
2. Select **Support** from the main navigation.
3. Select **PartnerXperience** from the drop down.
4. Select **View Existing Case** and select the case in question.
5. Select **Escalate** (available 24 hours after initial creation).

## Additional Information

- For more information on Partner Support, see the [Partner Support Help Guide](/support/docs/partner-support-help-guide).
- Ensure you have a customer case number to reference when contacting 8x8 Partner Support.
- [Click here](https://view.highspot.com/viewer/600b6403c79c5272c937a4ee) to access a guide to the 8x8 PartnerXchange Portal.