---
title: "CRM Contact Center Integration Stuck on Reconnecting Error"
slug: "crm-contact-center-integration-stuck-on-reconnecting-error"
updated: 2026-05-17T16:49:29Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/crm-contact-center-integration-stuck-on-reconnecting-error"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CRM Contact Center Integration Stuck on Reconnecting Error

## Symptom

- When using a CRM Contact Center integration, you receive an error that reads, *"Reconnecting to CRM..."*
- Multiple pop ups of the 8x8 integration panel
- ServiceNow users will not the see floating integration window, unless they delete 8x8 cookies every single time (or if they enable this option)

![Screenshot_22.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13367)

## Applies To

- Salesforce
- HubSpot
- ZenDesk
- NetSuite
- Contact Center Integration
- Pipedrive
- ServiceNow

## Resolution

To bypass the Third Party Storage issue, this flag will have to be disabled within the browser.

### Chrome

1. Go to chrome://flags/#third-party-storage-partitioning.
2. Search for "Third-party storage partitioning."
3. Set the flag to disabled.
4. Relaunch the browser.
5. Clear cache and continue to log in to Salesforce again.

### Firefox

1. Go to about:config.
2. Set privacy.partition.always_partition_third_party_non_cookie_storage to false.
3. Clear cache and continue to log in to Salesforce again.

### Edge

1. Go to edge://flags/#third-party-storage-partitioning.
2. Search for "Third-party storage partitioning."
3. Set the flag to disabled.
4. Relaunch the browser.
5. Clear cache and continue to log in to Salesforce again.

## Cause

Following a recent update to the Google Chrome browser 116.0.5845.82, released 09 August 2023, this update changed the way that browsers handle storage partitioning. To prevent certain types of side-channel cross-site tracking, Chrome is partitioning storage and communications APIs in third-party contexts. This change is known to have introduced issues where users are experiencing multiple integration windows popping up and integration panels being stuck on the reconnecting to Salesforce message.

## Additional Information

For more information, see [Chrome's documentation on Storage Partitioning](https://developer.chrome.com/docs/privacy-sandbox/storage-partitioning/).