---
title: "Default Audio Files Music on Hold, Call Queue and Ringing Audio"
slug: "default-audio-files-music-on-hold-call-queue-and-ringing-audio"
updated: 2026-05-24T02:42:28Z
published: 2026-05-24T02:42:28Z
canonical: "help.8x8.com/default-audio-files-music-on-hold-call-queue-and-ringing-audio"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Default Audio Files Music on Hold, Call Queue and Ringing Audio

## Default Audio Files

### Music on Hold

- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[BrightVisionContemporary.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/BrightVisionContemporary(1).au)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[GroovinJazz.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/GroovinJazz(1).au)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[IntoTheBlue.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/IntoTheBlue.au)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[LiftContemporary.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/LiftContemporary.au)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[PortofPeaceJazz.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/PortofPeaceJazz.au)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[PuestaDelSolLatinJazz.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/PuestaDelSolLatinJazz.au)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[RitesofSpringoriginal.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/RitesofSpringoriginal.au)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[SmokeyJoesCountry.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/SmokeyJoesCountry.au)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[SmoothCharacterJazz.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/SmoothCharacterJazz.au)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[VivaldiFourSeasonsClassical.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/VivaldiFourSeasonsClassical.au)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[Hold Music File (all files) .zip](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Hold-Music-File.zip)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[Hold Music File (all files 50% volume) .zip](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Hold-Music-File(all-files-50-525-volume).zip)

### Call Queue

- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[Initial Queue Greeting.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/InitialQueueGreeting.au)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[Music on Hold.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Music_on_Hold.au)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[Repeating Queue Message.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/RepeatingQueueMessage.au)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[Repeating Queue Message With Option 2 for VM.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Repeating-Queue-Message-With-Option-2-for-VM.au)

If you'd like to change the Call Queue music with your own recording, click [here](https://docs.8x8.com/8x8WebHelp/8x8Account_Manager/Content/2SetupPhoneSystem/CallQueues.htm) to learn more.

### Ringing

- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[Ring Back Tone.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ringBackTone.au)

### Other

- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[Silence 5 min.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Silence-5min.au)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[Silence 1 sec.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Silence_1sec.au)

### 8x8 Contact Center

- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)[VM Queue IVR-Always send email Message.wav](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/VM-Queue-IVR-Always-send-email-Message.wav)

### Additional Information

****Question**: Where are my custom audio files stored?**

**Answer**: Custom audio files uploaded to 8x8 are stored either locally or in the cloud, depending on where the user who created the file stored it. The file itself cannot be downloaded from the 8x8 site.