---
title: "Define a Role With Granular Control in Configuration Manager for 8x8 Contact Center"
slug: "define-a-role-with-granular-control-in-configuration-manager-for-8x8-contact-cen"
updated: 2026-05-17T17:47:16Z
published: 2026-05-21T21:28:15Z
canonical: "help.8x8.com/define-a-role-with-granular-control-in-configuration-manager-for-8x8-contact-cen"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Define a Role With Granular Control in Configuration Manager for 8x8 Contact Center

## Objective

Define a role with granular control in Configuration Manager for Contact Center.

## Applies To

- Configuration Manager for Contact Center

## Procedure

1. From the Configuration Menu, open **Security**.
2. Go to the **Roles** tab.
3. Create a new role, or edit an existing role.
4. In the Permissions tab of the role settings, select the **Edit Individual Settings** check box for Agents, Queues, Scripts, or Channels.![permissions.PNG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/7167?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A23Z&se=2026-11-03T23%3A41%3A23Z&sr=c&sp=r&sig=5y5GTRcIy0XDETnu1yer4bNNvdnEIWJOeHSEFbHrRcU%3D)
5. From the list of available items, assign individual permissions such as details, edit, or delete. The **Individual Permissions Assignment** window opens.![Individual.PNG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/7168?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A23Z&se=2026-11-03T23%3A41%3A23Z&sr=c&sp=r&sig=5y5GTRcIy0XDETnu1yer4bNNvdnEIWJOeHSEFbHrRcU%3D)