---
title: "Define a Threshold in Analytics for Contact Center"
slug: "define-a-threshold-in-analytics-for-contact-center"
updated: 2026-05-17T17:34:08Z
published: 2026-05-21T21:28:29Z
canonical: "help.8x8.com/define-a-threshold-in-analytics-for-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Define a Threshold in Analytics for Contact Center

## Objective

Define a threshold in Analytics for Contact Center.

## Applies To

- Contact Center
- Configuration Manager
- Wallboards

## Answer

1. Log in to [Analytics for Contact Center](https://login.8x8.com).
2. Go to **Settings** > **Thresholds**.
3. Select **New Set**. ![CC-2.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14755?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A10Z&se=2026-11-04T00%3A59%3A10Z&sr=c&sp=r&sig=bDMgUukPAY0tdsirGUTP0jsywLAVfhpgvJJXqhgIa%2Bk%3D)
4. Select either a **Queue Set** or **Agent Set**. ![cc-3.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14756?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A10Z&se=2026-11-04T00%3A59%3A10Z&sr=c&sp=r&sig=bDMgUukPAY0tdsirGUTP0jsywLAVfhpgvJJXqhgIa%2Bk%3D)
5. Select New Threshold.
6. In the Threshold setup Panel, define:
  1. The metric type.
  2. The specific metric you are interested to monitor closely.
  3. The Warning levels values, colors, or sounds to play.
    - Warning Level
    - Danger Level
    - Success Level ![cc-5.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14754?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A10Z&se=2026-11-04T00%3A59%3A10Z&sr=c&sp=r&sig=bDMgUukPAY0tdsirGUTP0jsywLAVfhpgvJJXqhgIa%2Bk%3D)
7. After saving the Threshold setup, you can set a dedicated name for it and assign it to the desired queue. ![cc-6.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14753?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A10Z&se=2026-11-04T00%3A59%3A10Z&sr=c&sp=r&sig=bDMgUukPAY0tdsirGUTP0jsywLAVfhpgvJJXqhgIa%2Bk%3D)
8. The set threshold will appear in the Dashboard or Wallboard for the selected metric and queue. ![cc-7.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14752?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A10Z&se=2026-11-04T00%3A59%3A10Z&sr=c&sp=r&sig=bDMgUukPAY0tdsirGUTP0jsywLAVfhpgvJJXqhgIa%2Bk%3D)