Delayed Audio with Call Recording Enabled in 8x8 Admin Console

Symptom

With call recording enabled, the caller and the callee experience one to three seconds of audio silence at the beginning of the call.

Applies To

• Admin Console with call recording enabled.

• Admin Console

Cause

Once the call is established, the call recording needs one to three seconds to initiate.

Resolution

You can either disable call recording, or you can enable Announcements to mask the audio delay at the beginning of the call.

Enabling Announcements

1. Log in to Admin Console.

2. Click Users.

3. Click Edit (pencil icon).

4. Scroll down to Call recording settings.

5. Under Recording announcement, select Me/User, Remote party, or Both parties.

6. Click Save.