---
title: "Disabling 8x8 Username/Password Fields and Forcing SSO Only"
slug: "disabling-8x8-username-password-fields-and-forcing-sso-only"
updated: 2026-05-17T17:54:06Z
published: 2026-05-21T21:28:43Z
canonical: "help.8x8.com/disabling-8x8-username-password-fields-and-forcing-sso-only"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disabling 8x8 Username/Password Fields and Forcing SSO Only

### Symptom

After enbling SSO, users still have the manual option to login with 8x8 credentials.![SSO_8x8 PW and login.PNG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/30423?sv=2026-02-06&spr=https&st=2026-11-03T23%3A03%3A42Z&se=2026-11-04T00%3A03%3A42Z&sr=c&sp=r&sig=5Rv0D%2BJ81Qrr1JXkPJ5Zx9dREcT%2F1su7F8chLvlwScA%3D)

### Applies To

- Admin Console
- SSO

### Resolution

When SSO is enabled and you disable 8x8 credentials on the Identity page, the 8x8 username/password fields still appear.

Administrators cannot fully remove or disable the manual 8x8 login option; users will still see the password field and can log in with 8x8 credentials.

> [!NOTE]
> **Note:**
> 
> This is the current, expected behavior and cannot be changed today.