Disabling IM and SMS Messaging in 8x8 Admin Console

Objective

Disable messaging functionality (IM/SMS) for a user.

Applies To

• Admin Console

• Messaging (IM, SMS)

Procedure

1. Log in to Admin Console.

2. Click on Side bar (three vertical lines) > Profile Policies.

3. Click Create new profile policy (top right of the page).

4. Enter a Policy name.

5. Under General, toggle Disable messaging functionality.

6. Click Save.

7. Click Home > Users.

8. Select the user(s) to edit > click Edit icon (pencil) to the right-hand side.

9. Under Services and Permissions, assign the new policy.

10. Click Save.

11. Have the user log out and log back in.

Note:

Toggling Disabling messaging functionality ON/OFF will do so for all users under that policy. To disable Messaging for individual users, without creating an individual Policy profile for each user, contact customer support.

Additional Information

• Senders will not get an error when sending IM/SMS to the affected users.

• If the users get the messaging capability re-enabled, those messages will show up in their history.

• If disabled, the messaging tab is removed from 8x8 Work for Desktop.