---
title: "Display case and follow-up records using HTML in Agent Workspace"
slug: "display-case-and-follow-up-records-using-html-in-agent-workspace"
updated: 2026-05-17T17:36:53Z
published: 2026-05-21T21:25:40Z
canonical: "help.8x8.com/display-case-and-follow-up-records-using-html-in-agent-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Display case and follow-up records using HTML in Agent Workspace

## Objective

Display case and follow-up records using HTML in Agent Workspace

## Applies To

- 8x8 Contact Centre emails

## Procedure

1. From the Configuration Menu, open CRM.
2. Go to the Properties tab.
3. Check the option **Display cases and follow-ups using HTML when available** ![clipboard_e39aa60f6b4f58e3722e629d5470c98d0.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/7170?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A32Z&se=2026-11-03T23%3A40%3A32Z&sr=c&sp=r&sig=dDcORECRJGzol1kPwS2oy745LbGNOqQinTpu8jQEJnQ%3D)

## Additional Information

An example of how this setting affects the user interface when replying to an email in Agent Workspace.

![CC Display cases and follow-ups using HTML when available.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/27312?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A32Z&se=2026-11-03T23%3A40%3A32Z&sr=c&sp=r&sig=dDcORECRJGzol1kPwS2oy745LbGNOqQinTpu8jQEJnQ%3D)