---
title: "Do 8x8 extension-to-extension calls hit the PSTN carrier?"
slug: "do-8x8-extension-to-extension-calls-hit-the-pstn-carrier"
updated: 2026-05-04T10:14:46Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/do-8x8-extension-to-extension-calls-hit-the-pstn-carrier"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Do 8x8 extension-to-extension calls hit the PSTN carrier?

## Question

Do 8x8 extension-to-extension calls hit the PSTN carrier?

## Applies To

- 8x8 Work
- Extension-to-Extension Calls

## Answer

8x8 extension-to-extension calls do not hit the PSTN carrier. They are classified as internet calls as only the user's ISP gets involved to establish a call connection.

When you receive or make a call to a non-8x8 number, that is classified as an off-net call and involves a PSTN carrier.