Does the original caller ID display if you transfer a call between queues?

Question

Will the originating customer caller ID will be retained if you transfer between Contact Center queues?  

Applies To

• 8x8 Contact Center

• Caller ID

Answer

No. The originating customer caller ID will not be retained if you transfer a call between Contact Center queues.  

Additional Information 

For more information, see Send the Original Caller's Caller ID on an Agent Internal Transfer in 8x8 Contact Center.