---
title: "Does the original caller ID display if you transfer a call between queues?"
slug: "does-the-original-caller-id-display-if-you-transfer-a-call-between-queues"
updated: 2026-05-11T09:22:38Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/does-the-original-caller-id-display-if-you-transfer-a-call-between-queues"
---

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# Does the original caller ID display if you transfer a call between queues?

## Question

Will the originating customer caller ID will be retained if you transfer between Contact Center queues?

## Applies To

- 8x8 Contact Center
- Caller ID

## Answer

No. The originating customer caller ID will not be retained if you transfer a call between Contact Center queues.

## Additional Information

For more information, see [Send the Original Caller's Caller ID on an Agent Internal Transfer in 8x8 Contact Center](/support/docs/send-the-original-callers-caller-id-on-agent-internal-transfer).