--- title: "Download 8x8 Work for Desktop" slug: "download-8x8-work-for-desktop" updated: 2026-08-05T18:04:28Z published: 2026-08-05T18:04:28Z canonical: "help.8x8.com/download-8x8-work-for-desktop" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # Download 8x8 Work for Desktop ## System Requirements - **Operating System** - Windows 10 and newer - MacOS 11 Big Sur and newer - With upcoming version 8.30, support for **MacOS 11 (Big Sur)** ends on **January 13, 2026**. - See: [MacOS 11 (Big Sur) Compatibility Change for 8x8 Work Desktop Version 8.30](/support/docs/macos-11-big-sur-compatibility-change-for-8x8-work-desktop-version-8-30) - MacOS 10.15 Catalina is no longer supported starting with 8.20 - **Hardware Requirements** - 1.6 gigahertz (GHz) or faster 64-bit (x64) processor; 32-bit (x86) not recommended - 4 gigabytes (GB) RAM (64-bit) recommended; minimum 2 GB RAM - 20 GB of available hard-disk space (64-bit) - **Bandwidth** - Minimum 1.5 Mbps down/up or better (broadband wired or wireless) - For HD video meetings minimum 2 Mbps For a complete list of requirements, refer to the [X Series Technical Requirements](/support/docs/x-series-technical-requirements). ## What's new in this release? Version 8.36 published on 08/04/26. The key features in 8x8 Work for Desktop v 8.36 are: ### New pre-authentication screen at login A new pre-identification screen now appears before the standard login screen in 8x8 Work for Desktop. The screen gives users a clear choice between two sign-in methods: - **Sign in via browser (Single Sign-On)** - **Sign in with username and password** Previously, the Single Sign-On option was available on the login screen but was difficult to find. Enterprise customers using Azure AD with Conditional Access were most affected, as the standard login was blocked by their policies, and users could not locate the sign in via browser option without IT assistance. The new screen makes the Single Sign-On option more visible and reduces the need for IT intervention at login. ### New Command Palette feature - A new command palette lets you quickly find contacts, open rooms, make calls, or navigate to settings from anywhere in the application. - To open the command palette, press **Command + Shift + K** on Mac or **Ctrl + Shift + K** on Windows. - Type a keyword to search. For example, type "audio" to find audio settings, or type "theme" to navigate directly to the theme settings. ### Citrix optimization warning - 8x8 Work for Desktop now displays a notification when Citrix optimization is enabled but the Citrix runtime fails to connect. Previously, this failure occurred silently with no indication to the user. - The notification is a dismissible warning banner that states that the connection to your Citrix environment has failed. It includes a View setup guide link to a knowledge base article with common issues and troubleshooting steps. This notification is also available in 8x8 Work Web. ### Admin control for opening support cases - Administrators can now control whether users can open support cases directly from 8x8 Work. - A new setting called Allow users to open support cases is available in the Work App Settings section of Admin Console. This setting is on by default, and users can use the Open support case option from the Success Center in both 8x8 Work for Desktop and 8x8 Work Web. - Administrators can now control whether users can open support cases directly from 8x8 Work. ### Retirement of Outlook Classic contact sync for Windows The Outlook Classic contact sync feature for Windows will be retired on **August 31, 2026.** Until this date, you can continue to import contacts from Outlook Classic. After this date, the feature will no longer be available. This change affects Windows users only. Outlook Classic contact sync is not supported on Mac and is not affected by this change. If you currently use this feature, take one of the following steps before **August 31, 2026:** - Move to a Microsoft account to access your Outlook contacts synced in the cloud. - Create your personal contacts directly in 8x8 Work. 8x8 will notify affected customers by email before the retirement date. **Note:** If you encounter issues after the retirement date, contact your administrator or 8x8 support. ### Other enhancements and fixes - Accessibility improvements across general areas of the application. - The Check for updates option is now accessible from Profile → About on Work Desktop, in addition to Profile → Help, making it easier to find. ### Windows Users 8x8 provides two Work for Desktop packages for Windows. The two packages are fundamentally different, using different deployment and update mechanisms. **8x8 strongly recommends employing the EXE installer, as it ensures that users are easily able to enjoy the latest fixes, features, and security enhancements available in Work for Desktop.** ### EXE Version for Per-User Deployment (Recommended) The EXE version allows users to self-install and upgrade without the need for central management, providing the best and most seamless user experience. #### What to Consider - EXE version will be installed to %LOCALAPPDATA%. - Automatic updates are downloaded and installed for the user. (In previous versions, users were prompted to install the update.) - No need for maintenance — Work for Desktop will keep itself up-to-date and secure. - Work for Desktop will check for updates every time the user signs in or once every 24 hours. Users can also check for updates manually. The updates are downloaded in the background without user intervention. - If there is an update to be installed, Work for Desktop will apply the update automatically when the user signs into Work for Desktop. If the user has not installed an update three days after it was downloaded, they will see a Relaunch to Install banner. They can click the link and install the update. [Download and install 8x8 Work for Desktop for PC (EXE file)](https://work-desktop-assets.8x8.com/prod-publish/ga/work-64-exe-v8.36.2-3.exe). ### MSI for Machine-Wide Installation (Only If Needed) For companies that must strictly control software installs and updates, the Windows Installer file (MSI) package installs Work for Desktop machine-wide to the Program Files folder. By installing in the Program Files folder, it can be used by multiple users on one computer. See [Manage 8x8 Work for Desktop Updates and Installations](/support/docs/manage-8x8-work-for-desktop-updates-and-installations). #### What to Consider - Single installation on a machine that multiple users that use the computer can leverage. - IT Admins are required to manually keep Work for Desktop up-to-date and secure. [Download and install 8x8 Work for Desktop for PC (MSI file)](https://work-desktop-assets.8x8.com/prod-publish/ga/work-64-msi-v8.36.2-3.msi). ## macOS Users - [Download and install 8x8 Work for Desktop for macOS (Intel) (DMG file](https://work-desktop-assets.8x8.com/prod-publish/ga/work-dmg-v8.36.2-3.dmg)). - [Download and install 8x8 Work for Desktop for macOS (M1, M2, M3 & M4) (DMG file)](https://work-desktop-assets.8x8.com/prod-publish/ga/work-arm64-dmg-v8.36.2-3.dmg). > [!NOTE] > Note: > > The Work for Desktop macOS app auto-update mechanism works only for users with admin privileges. Non-admin users will need to manually update Work for Desktop. ## General Troubleshooting - For issues with installation on Windows, try running [Microsoft's Program Install and Uninstall Troubleshooter](https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed). - If you are unable to update Work for Desktop and you were migrated from Account Manager to Admin Console, see [Can’t Upgrade to the Latest Version of 8x8 Work for Desktop](/support/docs/can-t-upgrade-to-the-latest-version-of-8x8-work-for-desktop). - When logged into 8x8 for Work, the phone icon is on the left-hand side and shaped like a phone receiver. If you hover over it, the text "calls" will appear. - If your app is closed, it will not ring. Ensure your app is open so calls come through. ## Previous Versions of Work for Desktop If for some reason you are unable to use the latest version of Work for Desktop, you can download the previous GA release here. - [Work for Desktop v8.35 for Windows 64-bit (.exe)](https://work-desktop-assets.8x8.com/prod-publish/ga/work-64-exe-v8.35.2-6.exe) - [Work for Desktop v8.35 for Windows 64-bit (.msi)](https://work-desktop-assets.8x8.com/prod-publish/ga/work-64-msi-v8.35.2-6.msi) - [Work for Desktop v8.35 for macOS](https://work-desktop-assets.8x8.com/prod-publish/ga/work-dmg-v8.35.2-6.dmg) (Intel) - [Work for Desktop v8.35 for macOS](https://work-desktop-assets.8x8.com/prod-publish/ga/work-arm64-dmg-v8.35.2-6.dmg) (M1, M2, M3 & M4) ## Documentation - [8x8 Work For Desktop User Guide](/documentation/docs/what-s-new-in-the-8x8-work-for-desktop-web-8-32-release) *By clicking the links to download above, you acknowledge and accept the* [*8x8 Terms of Use*](https://www.8x8.com/terms-and-conditions/website-terms-of-use)*.* ### Additional Information **Question**: I have two 8x8 versions installed, 8.30.2.10 and 8.30.2-b10, what is the difference? **Answer**: There is no difference, they are the same build. **Question**: Where do you I go to enable the callback feature? **Answer**: 8x8 Work for Desktop doesn't have a supported callback feature.