---
title: "Editing Users in Bulk in 8x8 Admin Console"
slug: "editing-users-in-bulk-in-8x8-admin-console"
updated: 2026-09-11T19:16:24Z
published: 2026-09-11T19:16:24Z
canonical: "help.8x8.com/editing-users-in-bulk-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Editing Users in Bulk in 8x8 Admin Console

## Objective

Editing user profiles in bulk in 8x8 Admin Console.

## Applies To

- 8x8 Admin Console

## Procedure

1. Log in to Admin Console.
2. Select **Users**.
3. Using the checkboxes to the left of the users, select the users you wish to modify.
4. In the upper right, select **Bulk Edit**.
5. Complete the fields you would like to modify for all selected users.

> [!NOTE]
> **Note**:
> 
> Some fields may be grayed out. These settings cannot currently be modified in bulk.
6. Select **Continue** and review the changes to be made.
7. Select **Confirm Bulk Edits**.

The progress of your bulk edit will be shown in the top right corner of the screen.

**To bulk edit key line config, please contact 8x8 Support.

---

### Additional Information

#### **Question**: Can I edit all users' on-hold music in bulk?

**Answer**: Yes, when all the users you want to update have the exact same license type (entitlement).

#### **Question**: Can I enable Teams Integration for users in Bulk?

**Answer**: No, this is not a current capability.

#### **Question**: Can I bulk edit MAC addresses?

**Answer**: No, this is not a current capability.

#### **Question**: Can I bulk edit licenses?

**Answer**: No, this is not a current capability. This has to be done manually, [one profile at a time.](/support/docs/assign-change-or-remove-a-license-in-8x8-admin-console)

#### **Question**: Can I bulk configure VLAN tagging on devices?

**Answer**: No, this is not a current capability.

#### **Question**: Can I bulk update Ring Groups or Auto Attendants?

**Answer**: No, this is not a current capability.

#### **Question**: Can I bulk update the Call Forwarding time?

**Answer**: No, this is not a current capability.

#### **Question**: Is bulk adding users to a User Group a feature?

**Answer**: Neither Agent Groups in the Contact Center nor Ring Groups in the Admin Console can be updated via bulk edit.

#### **Question**: How to bulk edit users' skill levels?

**Answer**: That is not a change that can be edited in bulk.

#### **Question**: Can I bulk delete users' SMS or instant messages?

**Answer**: No, you cannot delete other users' messages, either in bulk or as a system administrator.

#### **Question**: How to change the number of rings for all users in the system at once?

**Answer**: This cannot be done via bulk. You would need to manually adjust the ring timer for each extension.

#### **Question**: Can I bulk edit users' outbound caller ID for multiple users at once?

**Answer**: No, this is not a current capability.

#### **Question**: Can I update the contacts on my desk phone in bulk using this sheet?

**Answer**: No, that is not a feature 8x8 supports.

#### **Question: How long is the duration of bulk upload process?**

**Answer:** Depends on the file size. The larger the file, the longer it will take to complete the job. There is no set time that it can take.

#### **Question**: Are there options to bulk update existing users' email addresses or usernames?

**Answer**: No, that is not a supported feature. This would need to be done manually for each user on the user profile.

**If you're** trying to edit something in bulk but don't see the option or encounter an error, please contact 8x8 Support for assistance.