---
title: "Enable Agents to Log in and out of Call Queues in 8x8 Admin Console"
slug: "enable-agents-to-log-in-and-out-of-call-queues-in-8x8-admin-console"
updated: 2026-05-17T17:54:04Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/enable-agents-to-log-in-and-out-of-call-queues-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable Agents to Log in and out of Call Queues in 8x8 Admin Console

## Objective

Enable agents to log in and out of their Call Queues via a desk phone.

## Applies To

- Admin Console
- Call Queues
- Desk Phones

## Procedure

Agents need to be enabled to log in or out of Call Queues in Admin Console. You can enable this when you create a new Call Queue or use the steps below to enable agents to log in and out of an existing Call Queue.

### Enable Agents to Log in and out of Call Queues

First, you might want to check whether users are able to log in and out of a call queue.

1. Log in to [**Admin Console**](https://login.8x8.com/).
2. Click **Call Queues**.
3. Click the **Call Queue** you wish to view.
4. A page displaying your Call Queue's basic information will appear. Under *Basic Settings*, the option to **Allow Agents to Log in and Out of Queues** should be set to **On** to enable this feature or **Off** to disable it.

### Log in and out of Call Queues as an Agent on a Desk Phone

1. From an extension that is part of any call queue, dial **5 5 7**.
2. Follow the IVR instructions to log in/out of assigned queues. (You can log in/out of specific queues individually, or all queues at once.)
  - **Option 1:** Log in to all queues.
  - **Option 2:** Log in to a specific queue.
  - **Option 3:** Log out of all queues.
  - **Option 4:** Log out of a specific queue.
  - **Option 5:** Review current queue assignment details.

## Additional Information

Agents are also able to [Log In or Out of Call Queues in 8x8 Work for Desktop](/support/docs/log-in-or-out-of-call-queues-in-8x8-work-for-desktop).