---
title: "Enable Agents to See Recordings in Quality Management Evaluation"
slug: "enable-agents-to-see-recordings-in-quality-management-evaluation"
updated: 2026-05-17T17:37:08Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/enable-agents-to-see-recordings-in-quality-management-evaluation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable Agents to See Recordings in Quality Management Evaluation

## Objective

Enable Agents to see their recording directly from their Quality Management Evaluation.

## Applies To

- Quality Management
- Evaluations
- Permissions

## Procedure

1. Log in as an Admin to Quality Management and Speech Analytics.
2. Select **Settings** (cogwheel).
3. Select **Roles**.
4. Select the Agent role or the role assigned to the group that you want to enable the functionality for.
5. Go to **AUTHORIZATION OPTIONS**.
6. Select **Permissions** > **User Management** > **Users and Agents**.
7. Make sure that *View Users or Agents* is enabled.
8. Save your changes. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13686?sv=2026-02-06&spr=https&st=2026-11-04T00%3A20%3A21Z&se=2026-11-04T01%3A20%3A21Z&sr=c&sp=r&sig=KiPXkI%2BJsSuodBYKAsDRP5VyjQomjQnNf1ckf9xrDsA%3D)