---
title: "Enable an Extension to be VCC Dedicated in 8x8 Admin Console"
slug: "enable-an-extension-to-be-vcc-dedicated-in-8x8-admin-console"
updated: 2026-05-18T08:47:17Z
published: 2026-05-21T21:27:17Z
canonical: "help.8x8.com/enable-an-extension-to-be-vcc-dedicated-in-8x8-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable an Extension to be VCC Dedicated in 8x8 Admin Console

## Objective

Enable a user to be "VCC Dedicated" in Admin Console. Agents who are dedicated to handling call traffic pertaining to the contact center will not be interrupted by any other call traffic. Outbound calls will also be available only through 8x8 Contact Center and no longer through 8x8 Work, once this option is active.

## Applies To

- Admin Console
- 8x8 Contact Center

## Procedure

1. Log in to Admin Console.
2. Select **Users**.
3. To the left of the desired user, select **Edit** (pencil icon).
4. If the user has an 8x8 Contact Center license, scroll down to **Virtual Contact Center (VCC) agent settings.**
5. Toggle the setting to Enable **VCC Dedicated Extension**.
6. Save your changes.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/openAttachment(60).png)