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Enable Automatic Call Recording for 8x8 Contact Center

  • Published on May 21, 2026
  • 1 minute(s) read
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Objective

Enable 8x8 Contact Center Automatic Call Recording.

Applies To

  • 8x8 Contact Center

  • Configuration Manager for Contact Center

  • Automatic Call Recording

Procedure

Set each user's Automatic Call Recordings to 100%.

  1. Log in to Configuration Manager for Contact Center.

  2. Select Agents.

  3. Click Edit (pencil icon). 

  4. Select the Phone tab.

  5. Under Automatic Call Recordings, enter 100% in the appropriate box.

  6. Click Save.

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