---
title: "Enable Call Recording for Inbound Calls in 8x8 Contact Center"
slug: "enable-call-recording-for-inbound-calls-in-8x8-contact-center"
updated: 2026-05-17T17:36:15Z
published: 2026-05-21T21:25:40Z
canonical: "help.8x8.com/enable-call-recording-for-inbound-calls-in-8x8-contact-center"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable Call Recording for Inbound Calls in 8x8 Contact Center

## Objective

Enable call recording for 8x8 Contact Center inbound calls.

## Applies To

- 8x8 Contact Center
- Configuration Manager for Contact Center
- Inbound Calls
- Call Recording

## Procedure

Inbound call recordings are configured at the Queue level. Each queue must be updated separately.

1. Log in to **Configuration Manager for Contact Center** as an administrator.
2. Select **Queues/Skills**.
3. Select **Edit** (pencil icon).
4. Under *Properties* navigate to **Voice Recording**.![clipboard_e0c54146a0439f564e6bd33c6f43f5e6c.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/7171)
5. Enter the **percentage of calls to be recorded**.
6. Select **Save**.

## Additional Information

Call Recording can also be turned on at the agent level (see [Enable Automatic Call Recording for 8x8 Contact Center](/support/docs/enable-automatic-call-recording-for-8x8-contact-center)) and script level.

Enabling call recordings at the script level will overwrite agent and queue settings. Enabling call recordings on the queue level overwrites the agent setting.