---
title: "Enable Dial by Extension on an Auto Attendant in 8x8 Admin Console"
slug: "enable-dial-by-extension-on-an-auto-attendant-in-8x8-admin-console"
updated: 2026-04-17T14:52:05Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/enable-dial-by-extension-on-an-auto-attendant-in-8x8-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable Dial by Extension on an Auto Attendant in 8x8 Admin Console

## Objective

Enable the option for callers to dial an extension at any point within an Auto Attendant.

## Applies To

- Admin Console
- Auto Attendants

## Procedure

> [!NOTE]
> Note:
> 
> The Auto Attendant must have at least one menu option configured in order for the Dial by Extension feature to work.

1. Log in to [**Admin Console**](https://login.8x8.com/).
2. Click **Auto Attendants**.
3. Click **Edit** (pencil icon) to the right of the Auto Attendant that you wish to edit.
4. Go to *Call Handling Menus* and select **Edit Settings**.
5. Enable **Allow callers to dial an extension at any point**.
6. Choose the **Directory Scope**.
  - **All sites**: this will allow the caller to dial any extension on the PBX.
  - **This site**: this will allow the caller to dial any extension on the site.
7. Click **Save**.
8. If needed, repeat steps 4-7 for each menu (After Hours, Holidays, Alternate).
9. Click **Save**.