---
title: "Enable Option for Callers Waiting In Queue to Leave Voicemail in 8x8 Admin Console"
slug: "enable-option-callers-waiting-queue-leave-voicemail-8x8-admin-console"
updated: 2026-05-17T17:54:27Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/enable-option-callers-waiting-queue-leave-voicemail-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable Option for Callers Waiting In Queue to Leave Voicemail in 8x8 Admin Console

## Objective

 Enable the option for callers waiting in queue to press 2 to be transferred to the Call Queue voicemail.
 

## Applies To

- Admin Console
- Call Queues

## Procedure

1. Log in to [**Admin Console**](http://apps.8x8.com).
2. Select **Call Queues**.
3. Select **Edit** (pencil icon).
4. Select **IVR Message** to expand that section.
5. Select the switch next to **Allow callers to leave voicemail**. When enabled the switch will be blue and positioned to the right.
6. Select **Save**.

## Additional Information

 Enabling this does not notify the caller that the option is available. At least one of the audio files (Initial Queue Greeting, Music-on-hold, or Repeating Queue Message) should be modified to include the notification. Usually this notification is contained in the Repeating Queue Message.
 For more information, see:
 

- [Pressing Option 2 for Voicemail in Queue Doesn't Work While Call Is Ringing on Agent's Phone](/support/docs/pressing-option-2-for-voicemail-in-queue-doesnt-work-while-call-is-ringing)
- [8x8 Call Queue Repeating Message Not Playing When Expected](/support/docs/8x8-call-queue-repeating-message-not-playing-when-expected)