---
title: "Enable or Disable Call Waiting in 8x8 Admin Console"
slug: "enable-or-disable-call-waiting-in-8x8-admin-console"
updated: 2026-05-17T17:51:08Z
published: 2026-05-21T21:25:23Z
canonical: "help.8x8.com/enable-or-disable-call-waiting-in-8x8-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable or Disable Call Waiting in 8x8 Admin Console

## Objective

Enable Call Waiting in Admin Console.

## Applies To

- Admin Console
- Call Waiting

## Procedure

If the **Call Waiting** feature is turned on, the user will receive calls on line two while he is already on a call. If the feature is turned off, while the user is already on a call, the incoming call for line two will follow the path set for call forwarding when busy.

1. Log in to [Admin Console](https://apps.8x8.com).
2. Click **Users**.
3. Click **Edit**.
4. Navigate to *Voice Basic Settings*.
5. Toggle **Enable Call Waiting**. To *disable* call waiting, ensure the switch is set to gray (not blue). ![clipboard_e405399ae21e560e4c4c76e41cb3a362a.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/11133)
6. Click **Save**.

**Note the Following**:

- Call Waiting cannot be disabled using the Bulk Edit option.
- Removing the audible beep for call waiting is not an option within the platform