---
title: "Enable Persistent Connection Mode in 8x8 Agent Workspace"
slug: "enable-persistent-connection-mode-in-8x8-agent-workspace"
updated: 2026-05-19T11:56:10Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/enable-persistent-connection-mode-in-8x8-agent-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable Persistent Connection Mode in 8x8 Agent Workspace

## Objective

Enable Persistent Connection Mode as an agent. Persistent Connection Mode must be enabled per session.

> [!NOTE]
> Note:
> 
> Once enabled by an Admin, Agents can change their connection mode to Persistent or On Demand via **My Profile > Phone Connection Mode**. A confirmation message notifies the agent of the setting change.

## Applies To

- 8x8 Contact Center
- 8x8 Agent Workspace
- Persistent Connection Mode

## Procedure

1. Log in to **8x8 Agent Workspace**.
2. Set the status to **On break**.
3. Change the status to **Available**.
4. Answer the inbound call to receive a four-digit PIN code to authenticate the persistent connection. This PIN is valid only for that session. Every time an agent logs in and makes themselves available, they receive a new PIN for authentication.
5. Enter the PIN and click **Confirm**.
6. A message appears indicating that Persistent Connection Mode is open. If you miss the call, click to re-open the connection.

## Additional Information

For more information on [Persistent Connection Mode, see the 8x8 Contact Center product documentation](/documentation/docs/enable-phone-connection-mode).