---
title: "Enable Regular Access to the Computer Microphone in Firefox"
slug: "enable-regular-access-to-the-computer-microphone-in-firefox"
updated: 2026-05-17T17:35:39Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/enable-regular-access-to-the-computer-microphone-in-firefox"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable Regular Access to the Computer Microphone in Firefox

## Objective

Enable permissions in Firefox to allow microphone access each time the agent logs ino Agent Workspace. The default setting in the Firefox browser is to prompt the user to allow access to the computer miccrophone each time the agent logs in to Agent Workspace.

## Applies To

- Agent Workspace Softphone
- Firefox Browser

## Procedure

These instructions assume that the Agent Workspace Softphone is enabled.

1. Log in to Agent Workspace.
2. If prompted, allow the access to the microphone.
3. Enter the key shortcut CTRL+I. You must do this from the page you want to give the microphone access to. In this case, 8x8 Agent Workspace.
4. The **Page Info** window will open. Select the **Permissions** tab and scroll to the bottom of the item list to the option **Use the microphone**.
5. Unselect the **Use Default** box and select the **Allow** option. ![Firefox_allow_microphone.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/16518?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A36Z&se=2026-11-03T23%3A39%3A36Z&sr=c&sp=r&sig=xquffSkQQjJrezmD%2B9kS3Hs2qht9TYfDSH0dw0Rr6fQ%3D)
6. Close the Page Info window. Future logins will not request temporary access to the microphone.

## Additional Information

You can undo or revoke the microphone access by selecting the permission status to the left of the address bar. Click **X** next to **Allowed** to clear the status so that Firefox will ask again for permission when you next visit the site. This must be done from the page you wish to remove the microphone access.

![permission_status.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/16519?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A36Z&se=2026-11-03T23%3A39%3A36Z&sr=c&sp=r&sig=xquffSkQQjJrezmD%2B9kS3Hs2qht9TYfDSH0dw0Rr6fQ%3D)