---
title: "Enabling and Configuring Multi-Factor Authentication (MFA) in 8x8 X Series"
slug: "enabling-and-configuring-multi-factor-authentication-mfa-in-8x8-x-series"
updated: 2026-05-17T17:55:19Z
published: 2026-05-21T21:28:43Z
canonical: "help.8x8.com/enabling-and-configuring-multi-factor-authentication-mfa-in-8x8-x-series"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enabling and Configuring Multi-Factor Authentication (MFA) in 8x8 X Series

## Objective

Configuring and using multi-factor authentication (MFA) in 8x8 X Series.

## Applies To

- 8x8 X Series
- Login Security

## Procedure

Multi-factor authentication adds an extra layer of security to protect your 8x8 user accounts. 8x8 supports e-mail, SMS, and authenticator apps (e.g., Google Authenticator, Authy, Okta Verify) as second authentication factors. Customer administrators can opt to make multi-factor authentication mandatory for their users. **Note**: Making this change will enable multi-factor authentication for all users, company wide. It is not possible to enable it for individual users.

1. In **8x8 Admin Console**, click **Identity and Security**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29223)
2. In **8x8 Authentication**, enable **Multi-factor authentication for all users**, set the frequency at which user MFA will be checked, and save your changes. The frequency can be set from 1 to 90 days, or Always (every login).

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29222)
3. Once this enablement is completed, all users will be required to configure a second authentication factor during their next login.

> [!WARNING]
> Important
> 
> This configuration only applies to logins using **8x8 Authentication**. Users logging in with organizational credentials via **Single Sign-on Integration** (e.g, Okta, Azure/Entra AD) are not prompted for 8x8 MFA.

> [!TIP]
> Tip
> 
> To avoid user confusion and improve security, consider whether you need both 8x8 and 3rd party authentication enabled. Administrators always have access to 8x8 authentication as a back-up in the event of a misconfiguration with 3rd party SSO.

## Additional Information

It is possible to have the same phone number and email address configured to multiple different logins to receive Multi-Factor Authentication codes.

If your multi-factor authentication is enabled, you will need to complete the verification process to log in to the downloaded app. If you need to reset this, please contact your system administrator.