---
title: "Enabling Voicemail transcription for your company in 8x8 Admin Console"
slug: "enabling-voicemail-transcription-for-your-company-in-8x8-admin-console"
updated: 2026-09-04T16:51:03Z
published: 2026-09-04T16:51:03Z
canonical: "help.8x8.com/enabling-voicemail-transcription-for-your-company-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enabling Voicemail transcription for your company in 8x8 Admin Console

## Objective

Enabling voicemail transcription for your company or organization in 8x8 Admin Console.

## Applies to

- Admin Console
- Voicemail Transcript
- X Series
- Editions

## Procedure

1. Log in to [8x8 Admin Console](https://sso.8x8.com/sso/login).
2. From the top left menu, go to **Profile Policies**.
3. To the right of the *8x8 Master User Template*, click **Edit***(pencil icon)*. **Note**: These steps may be repeated for any other configured profile policy you have.
4. Scroll down to the *Disable Voicemail Transcription* section.
5. Click the **toggle** to gray to enable voicemail transcription. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10856?sv=2026-02-06&spr=https&st=2026-11-03T23%3A02%3A03Z&se=2026-11-04T00%3A02%3A03Z&sr=c&sp=r&sig=IYw5%2B1Q77s8sirVliQPg2pNfewrwsqI4KDbadW0N1uc%3D)
6. Click **Save**.
7. Confirm that users' **Voicemail Settings** > **Notification** settings are set to either **Notification Only**, **Attachment Only**, or **Attachment Only and Delete Original Voicemail. For more information, see** [**Set Up Voicemail Options in 8x8 Admin Console**](/support/docs/set-up-voicemail-options-in-8x8-admin-console)

> [!NOTE]
> Note
> 
> It may take **up to 30 minutes** before transcriptions begin to be generated for incoming voicemails.

## Additional information

- The Voicemail Transcription feature transcribes a user's voicemails to readable text that is sent to the user's email.
- The language used for the transcription depends on the language set on the user's extension.
- Only messages longer than five seconds are transcribed.
- It may take up to five minutes for the email to be received following the end of the voicemail recording.
- This feature is not available for Contact Center Voicemails.
- This feature is currently enabled company-wide, and not on a per-user basis.
- Voicemail transcription works for Call Queues and Ring Groups, not just User extensions. Requirement: at least one queue member must have Voicemail enabled, and that member's Profile Policy must have voicemail transcription enabled. Members with Voicemail disabled don't affect this.

> [!NOTE]
> **Note**
> 
> The Admin Console won't let you save a Call Queue and Ring Group unless at least one member has Voicemail enabled.
- As long as you have the call transcripts enabled, they will be stored for later retrieval via download or API.