Documentation Index

Fetch the complete documentation index at: https://help.8x8.com/llms.txt

Use this file to discover all available pages before exploring further.

Error Received When Running 8x8 Network Utility Tool

Prev Next

Symptom

An error message is displayed on the PC when trying to run the 8x8 Network Utility Tool stating:

Windows protected your PC

Windows Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk.

Applies To

8x8 Network Utility Tool

Windows PCs

Resolution

  1. In this window, click on More Info.

  2. Click Run again.

Cause

The firewall settings are blocking the Network Utility Tool from running. Allowing it to run anyway will bypass those settings for this specific application and will allow it to run.