---
title: "Error When Trying to Bulk Upload Contacts in 8x8 Admin Console"
slug: "error-when-trying-to-bulk-upload-contacts-in-8x8-admin-console"
updated: 2026-05-17T17:54:48Z
published: 2026-05-21T21:28:43Z
canonical: "help.8x8.com/error-when-trying-to-bulk-upload-contacts-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error When Trying to Bulk Upload Contacts in 8x8 Admin Console

## Symptom

When trying to bulk upload contacts into Admin Console you receive an error that reads, *"Bulk contacts upload completed with errors."* The error in the generated reports shows as *"Could not create contact. addCompanyContact failed with error:java.lang.RuntimeException: Multi-PBX Customer: Please provide the contactSiteId (siteCustomerId)."*![volution.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6680?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A36Z&se=2026-11-03T22%3A52%3A36Z&sr=c&sp=r&sig=YntS9mO%2BRBZeiq4eajwzqOPuRlq3haUxM2qgA8292b8%3D)

## Applies To

- Admin Console
- Contacts
- Bulk Uploads

## Resolution

There is a known issue when trying to upload in bulk or create contacts using a user that does not have a license applied. The workaround for this issue is as follows:

1. Add a spare user license to the admin user being used to create the contacts.
2. Create the contacts either individually or in bulk.
3. Remove the license if no longer required.