---
title: "Evaluate a Customer Interaction and Prompt for Coaching in 8x8 Quality Management"
slug: "evaluate-customer-interaction-prompt-coaching-8x8-quality-management"
updated: 2026-05-17T17:37:22Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/evaluate-customer-interaction-prompt-coaching-8x8-quality-management"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Evaluate a Customer Interaction and Prompt for Coaching in 8x8 Quality Management

## Objective

Evaluate an agent’s call interaction and request coaching feedback for that agent.

## Applies To

- Quality Management & Speech Analytics

## Procedure

**To evaluate an agent’s interaction and request coaching feedback:**

1. From the **Speech Analytics & QM** home page, click **Interactions** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/interactions-icon_17x18.png) . The **Interactions** page displays.
2. Select the agent interaction you want to evaluate. A slider screen displays on the right.
3. On the slider screen, click **Evaluations** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/evaluations-icon_18x18.png) and then **Evaluations** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/evaluations-plus-icon.png) to display the **New Evaluation** page.
4. From the **Template** drop-down, select the template that the QM admin added the coaching preferences to.
5. Complete the evaluation and click **Save**.
6. A prompt displays asking:
  - Email agent a summary of the evaluation
  - Send coaching request to Agent supervisor

> [!NOTE]
> Note:
> 
> This prompt is defined by the coaching preferences set in the template.
7. Select **Send coaching request to Agent supervisor** and click **Confirm**.
8. A message displays saying the coaching request was sent and that the evaluation was saved.

![eval-request-coach.gif](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/1111)