---
title: "Export Logs on Poly Phone"
slug: "export-logs-on-poly-phone"
updated: 2026-05-21T18:35:22Z
published: 2026-05-21T21:27:00Z
canonical: "help.8x8.com/export-logs-on-poly-phone"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Export Logs on Poly Phone

## Objective

Export logs on a Poly phone to provide to Support.

## Applies To

- Poly Phones

## Procedure

### Find the IP address of the Telephone

1. Press the **Home button**.
2. Select **Settings** > **Status**.
3. Select **Network** > **TCP/IP Parameters**.
4. Note the IP address listed on the second line as you’ll need it for the configuration steps below.

### Connect to the Poly Web Configuration Utility

1. Launch a web browser on a computer on the same network as your Poly phone.
2. Enter the IP address of the telephone you noted in the first step.
3. Select **Admin**.
4. Enter the **MAC password**.
5. Select **Submit**.
6. Navigate to **Diagnostics** > **View & Download Logs**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9265?sv=2026-02-06&spr=https&st=2026-11-03T23%3A58%3A12Z&se=2026-11-04T00%3A58%3A12Z&sr=c&sp=r&sig=PX13H4D6Oo0d3WuEiediL63MoWTt%2Fq8O1qnLS8H5WjI%3D)
7. For *Log File Type*, select **App**.
8. Select **Export**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9266?sv=2026-02-06&spr=https&st=2026-11-03T23%3A58%3A12Z&se=2026-11-04T00%3A58%3A12Z&sr=c&sp=r&sig=PX13H4D6Oo0d3WuEiediL63MoWTt%2Fq8O1qnLS8H5WjI%3D)
9. Send the exported log file to 8x8 support through your case.