---
title: "Extension Not Allowed to Use Group Call Pickup"
slug: "extension-not-allowed-to-use-group-call-pickup"
updated: 2026-05-17T17:53:41Z
published: 2026-05-21T21:28:43Z
canonical: "help.8x8.com/extension-not-allowed-to-use-group-call-pickup"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Extension Not Allowed to Use Group Call Pickup

## Symptom

Getting a fast busy signal or error message stating, *"This extension is not allowed to use group call pickup."*

## Applies To

- 8x8 Admin Console
- Group Call Pickup

## Resolution

1. Log in to [8x8 Admin Console](https://apps.8x8.com).
2. Click **Users**.
3. Click **Edit** (pencil icon) to the right of the affected user. ![2019-07-30_10-21-37.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13702)
4. Under *Voice Basic Settings*, next to *Device Model*, click **Line Key Configuration**.
5. Locate the Group call pick up line key, click the three dots, and select **Edit**.
6. Under *BLF Extension Type*, select **Group Call Pickup**.
7. Under *Group Call Pickup to Monitor*, make sure it is not blank. If this is blank, select the listed Group Call Pickup listed in the drop down list, then click **Save**.
8. Click **Home** and then click **Group Call Pickups**. ![2019-08-20_11-20-37.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13704)
9. Click **Edit** (pencil icon) to the right of the Group you wish to edit. ![2019-08-20_11-22-57.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13703)
10. On the Group call pick up extensions list, if any extension is missing from the list, add them to the list. For any extensions that are already on the list but are not working properly, click the trash can icon on the right side of the extension, then re-add the extension again.
11. Click **Save**.
12. Test Group Call Pickups to confirm that it is working.

## Cause

The root cause is that the affected extension needs to re-sync to the Group call pickups extension.