---
title: "Facebook Social Channel Chats Not Reaching 8x8 Contact Center"
slug: "facebook-social-channel-chats-not-reaching-8x8-contact-center"
updated: 2026-05-17T17:33:37Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/facebook-social-channel-chats-not-reaching-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Facebook Social Channel Chats Not Reaching 8x8 Contact Center

## Symptom

Facebook Social Channel chats are not reaching 8x8 Contact Center and the Social Channel shows a negative *expires in* time in Configuration Manager for Contact Center.

## Applies To

- 8x8 Contact Center
- Configuration Manager for Contact Center
- Facebook Social Channel

## Resolution

1. Log in to Configuration Manager for Contact Center.
2. Navigate to **Channels**.
3. Select the **Social** tab.
4. Select the **Expires in** time.
5. Re-authenticate with Facebook.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15918?sv=2026-02-06&spr=https&st=2026-11-04T00%3A01%3A42Z&se=2026-11-04T01%3A01%3A42Z&sr=c&sp=r&sig=dKQMIxBDS4e0MshxA4Uhe9LXWEyTMXbKqNT2F2%2BppIU%3D)

## Cause

The authentication with Facebook is only valid for a set amount of time.