---
title: "Factory Reset a Poly VVX Through the Web GUI"
slug: "factory-reset-a-poly-vvx-through-the-web-gui"
updated: 2026-05-21T18:22:38Z
published: 2026-05-21T21:27:17Z
canonical: "help.8x8.com/factory-reset-a-poly-vvx-through-the-web-gui"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Factory Reset a Poly VVX Through the Web GUI

## Objective

Factory reset a Poly VVX phone using the web GUI for the phone.

## Applies To

- Poly VVX Phones

## Procedure

1. **Find the IP address** for the phone.
  1. From Home/Menu select **Settings**.
  2. Select **Status**.
  3. Select **Network**.
  4. Select **TCP/IP Parameters**.
  5. Note the IP address displayed here.
2. Log in to the **web interface**.
  1. **Enter the ip address** on a web browser preceded by https:// (e.g. https://192.168.1.10).
  2. Use the login credentials (admin - MAC password).
3. Perform the factory reset: Navigate to **Utilities** > **Phone Backup and Restore** > **Global Settings** > **Restore**.