---
title: "Failed to Get Boot Parameters Via DHCP in Poly SoundStation"
slug: "failed-to-get-boot-parameters-via-dhcp-in-poly-soundstation"
updated: 2026-05-21T18:08:09Z
published: 2026-05-21T21:27:17Z
canonical: "help.8x8.com/failed-to-get-boot-parameters-via-dhcp-in-poly-soundstation"
stale: true
---

> ## Documentation Index
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# Failed to Get Boot Parameters Via DHCP in Poly SoundStation

## Symptom

When setting up your Poly SoundStation IP 6000, you see an error message that reads *"Failed to get boot parameters via DHCP."*

## Applies To

- Poly SoundStation IP 6000

## Resolution

### Set the Ethernet Link Rate on the Switch Port

If the Ethernet Link Rate of the Poly IP 6000 is 10/100Mbps, it will fail to auto-negotiate a Tx/Rx rate with a Gigabit Ethernet port on the switch. Manually set the switch port where the phone is connected to 100FD (100 Full-Duplex).

## Cause

The Poly Soundstation IP 6000 supports a dual auto-sensing 10/100baseT Ethernet LAN Port. If the Poly IP 6000 is plugged into a Gigabit 10/100/1000 switch port, 8x8 suggests you set your switch port to static speed 100 full duplex full instead of auto-sensing. Not defining the speed and duplex manually causes a duplex mismatch. The effect of a duplex mismatch is a link that operates inefficiently. A duplex mismatch may be caused by manually setting two connected network interfaces at different duplex modes or by connecting a device that performs auto-negotiation to one that is manually set to a full duplex mode.