---
title: "Fax Service is Missing From 8x8 Work for Desktop"
slug: "fax-service-is-missing-from-8x8-work-for-desktop"
updated: 2026-05-18T11:19:42Z
published: 2026-05-21T21:29:12Z
canonical: "help.8x8.com/fax-service-is-missing-from-8x8-work-for-desktop"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fax Service is Missing From 8x8 Work for Desktop

## Symptom

The 8x8 Work for Desktop fax service does not appear for a specific user.

## Applies To

- 8x8 Work for Desktop
- Admin Console
- Internet Fax

## Resolution

### License Issue

1. Log in to 8x8 Admin Console.
2. **Select Users**.
3. To the right of the affected user, select **Edit** (pencil icon).
4. Scroll down to **Services and permissions** and confirm that the user has a license assigned that includes fax services (X2 minimum).
5. Assign a license if one isn't already assigned, and click **Save**. ![clipboard_e3983c52bd4107a3eaa936e87d9607fd0.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_e3983c52bd4107a3eaa936e87d9607fd0.png)

### Missing Fax Number

1. If a license is already assigned to the user, scroll down to **Fax notification settings**.
2. Verify that a fax number has been assigned.
3. Assign a phone number if needed and click **Save**. ![clipboard_ef355329ee0b538e875e542678b355f14.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_ef355329ee0b538e875e542678b355f14.png)

### 8x8 Work Issue

1. If a fax number is already assigned to the user, remove the fax number by clicking the **X** next to it. ![clipboard_e4045479d41e86faabca2dbba427a8e62.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_e4045479d41e86faabca2dbba427a8e62.png)
2. Go back and re-add that fax number and **Save** again.

In all cases, the user must log out of 8x8 Work and log back in to see the Fax service appear.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/openAttachment(65).png)

## Cause

There are three likely causes of this problem:

- **License Issue:** An appropriate license allowing fax services may not be assigned to the user.
- **Missing Fax Number:** No fax number has been assigned to the user.
- **8x8 Work Issue:** 8x8 Work has not received the user setting change from Admin Console.