---
title: "Filter Spam Emails in 8x8 Contact Center"
slug: "filter-spam-emails-in-8x8-contact-center"
updated: 2026-09-10T14:27:02Z
published: 2026-09-10T14:27:02Z
canonical: "help.8x8.com/filter-spam-emails-in-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Filter Spam Emails in 8x8 Contact Center

## Objective

Filter out spam messages within 8x8 Contact Center.

## Applies To

- Email
- 8x8 Contact Center

## Procedure

This configuration option must be set by an admin with access to Configuration Manager for Contact Center.

### Tenant Configuration

1. Log in to **Configuration Manager for Contact Center**.
2. On the Home page, select the **Profile** tab. ![home.PNG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/7309?sv=2026-02-06&spr=https&st=2026-11-03T23%3A41%3A12Z&se=2026-11-04T00%3A41%3A12Z&sr=c&sp=r&sig=ez0MHSiJxfJNgm7nErK9PgPXbYwOWIMY3d6hHdW%2FU4k%3D)
3. On the right side of the page, locate the Tenant **Email - SPAM Filtering Parameters** section.![spam.PNG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/7310?sv=2026-02-06&spr=https&st=2026-11-03T23%3A41%3A12Z&se=2026-11-04T00%3A41%3A12Z&sr=c&sp=r&sig=ez0MHSiJxfJNgm7nErK9PgPXbYwOWIMY3d6hHdW%2FU4k%3D)
4. Select a **Spam Threshold Level** from the drop-down.
5. Enter email addresses you have identified as spam addresses in the **Spam Black List** field.
6. If you have received an email that was incorrectly listed as spam, you can enter those email addresses in the **Spam White List** field.
7. Select **Save**.

### Script Configuration

The Spam Black/White List is checked by adding a Check Spam script object to the email script to route the emails as you configure.

1. On the Scripts page, select the **Email** tab.
2. Locate your Script and click **Edit**.
3. On the Script tab, **add** a **Check Spam** Object.
4. Configure where to route emails for the **"is spam"** and **"is not spam"** outcomes.
5. Select **Save.**

Your unique and secure contact center instance running on a 8x8 platform. You use the Configuration Manager to create and configure all aspects of your contact center's resources and operational behaviors, including groups, incoming channels, queues, agents, routing scripts, skills, monitoring, recording, and reporting.