---
title: "Firmware on Poly Phone Won't Update After Push"
slug: "firmware-on-poly-phone-won-t-update-after-push"
updated: 2026-05-21T18:15:38Z
published: 2026-05-21T21:27:17Z
canonical: "help.8x8.com/firmware-on-poly-phone-won-t-update-after-push"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Firmware on Poly Phone Won't Update After Push

## Symptom

The firmware on a Poly desk phone will not upgrade after an 8x8 representative tried to push a new firmware.

## Applies To

- Poly desk phones

## Resolution

1. Log in to the web GUI of the phone that didn't upgrade the firmware after an 8x8 representative confirmed the upgrade has been completed.
2. Navigate to **Utilities** > **Software upgrade**.
3. Confirm if **Clear Upgrade Server** option is available to click. ![clipboard_ebd4e5e61d632b74eee8978e6f9b6bb4b.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6311)
4. If the option is available, select it and when the confirmation pop-up appears, click **Continue**.
5. The phone should reboot after this and pick up the latest firmware.

## Cause

If the device will not upgrade after an 8x8 representative performed the planned upgrade on their side, this suggests that the phone has been upgraded in the past via the web GUI and will not accept the commands pushed by 8x8. When **Clear Upgrade Server** is selected, it will remove the set firmware and will allow the phone to pick available firmware from our provisioning server. If the phones haven't had the firmware manually upgraded from the web GUI then the **clear upgrade server** option will be grayed out.