---
title: "Forward an 8x8 Contact Center Channel Number to an External Number"
slug: "forward-an-8x8-contact-center-channel-number-to-an-external-number"
updated: 2026-05-17T17:35:08Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/forward-an-8x8-contact-center-channel-number-to-an-external-number"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Forward an 8x8 Contact Center Channel Number to an External Number

## Objective

Forward a Contact Center channel number to an external number.

## Applies To

- Configuration Manager for Contact Center

### Procedure

1. Log in to Configuration Manager for Contact Center.
2. Under **Channels** > **Channel List**, check to see if the channel number is enabled.
3. Check the assigned script for the channel that you are trying to forward.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/19218?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A56Z&se=2026-11-03T22%3A53%3A56Z&sr=c&sp=r&sig=Jzhcg4oKMn0gi62yPyUoM2pPpLqPUmXY%2BTGS2eTUBSo%3D)
4. Once the script has been identified go to **Scripts** section and click **Edit**.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/19219?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A56Z&se=2026-11-03T22%3A53%3A56Z&sr=c&sp=r&sig=Jzhcg4oKMn0gi62yPyUoM2pPpLqPUmXY%2BTGS2eTUBSo%3D)
5. In the script menu you will need to add the Forward to External Number object under Main IVR.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/19221?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A56Z&se=2026-11-03T22%3A53%3A56Z&sr=c&sp=r&sig=Jzhcg4oKMn0gi62yPyUoM2pPpLqPUmXY%2BTGS2eTUBSo%3D)
6. Edit the Forward to External Number object object by adding a name for the object and the external number you want to forward the calls to.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/19220?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A56Z&se=2026-11-03T22%3A53%3A56Z&sr=c&sp=r&sig=Jzhcg4oKMn0gi62yPyUoM2pPpLqPUmXY%2BTGS2eTUBSo%3D)
7. Save the script, and the channel number should then be forwarded.