---
title: "Forward Calls From an Extension to Another Number in 8x8 Admin Console"
slug: "forward-calls-from-an-extension-to-another-number-in-8x8-admin-console"
updated: 2026-04-21T10:55:03Z
published: 2026-05-21T21:25:23Z
canonical: "help.8x8.com/forward-calls-from-an-extension-to-another-number-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Forward Calls From an Extension to Another Number in 8x8 Admin Console

## Objective

Forward a single extension to another internal extension or an external number. This can be used so that calls are never missed.

## Applies To

- Admin Console
- Call Forwarding
- Extensions

## Procedure

1. Log in to [**Admin Console**](http://login.8x8.com/).
2. Click **Users**.
3. Click **Edit** (pencil icon) to the right of the user you wish to select to edit.
4. Go to **Call Forwarding** and select the checkbox to enable one of the following forwarding scenarios.
  - **Forward all Calls**
  - **When User is Busy**
  - **When User does not Answer the Call**
5. Click **Edit** (pencil icon).
6. Click **Selected Users or External Numbers**.
7. Enter the **External Number** to which your calls will be routed.
8. Click **Save**.
9. **Save** the user's profile.