---
title: "Forward Calls On Poly VVX 500"
slug: "forward-calls-on-poly-vvx-500"
updated: 2026-09-29T18:39:54Z
published: 2026-09-29T18:39:54Z
canonical: "help.8x8.com/forward-calls-on-poly-vvx-500"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Forward Calls On Poly VVX 500

## Objective

Forwarding calls on Poly VX 500 phones.

## Applies To

- Poly VVX 500
- Call Forwarding

## Procedure

> [!NOTE]
> *Note:*
> 
> *It is highly recommended you set up forwarding for your extension via 8x8 Admin Console or 8x8 Work for Desktop.*

### Enable Local Call Forwarding on Phone (Not Recommended)

> [!NOTE]
> *Note:*
> 
> *Any forwarding rules set on the phone itself have the potential to be lost in the event of a hardware reset, as well as conflict with rules set in 8x8 Work applications.*

1. From **Home** view, tap **Settings** > **Features** > **Forward**.
2. Tap the forwarding type to enable.
3. Type a **forwarding number**.
4. Tap **Enable**.

> [!NOTE]
> *Time Saver:*
> 
> *From the* ***Lines*** *view, tap* ***Forward****. Then tap the forwarding type to enable or disable. (To see* ***Lines*** *view, from* ***Home*** *view, press the* ***Home*** *button once.)*

### Disable Local Call Forwarding on Phone

1. From **Home** view, tap **Settings** > **Features** > **Forward**.
2. Tap the forwarding type to disable.
3. Tap **Disable**.

> [!NOTE]
> *Time Saver:*
> 
> *From the* ***Lines*** *view, tap* ***Forward****. Then tap the forwarding type to enable or disable. (To see* ***Lines*** *view, from* ***Home*** *view, press the* ***Home*** *button once.)*

### Forward Incoming Calls on a Per-Call Basis

1. As the phone rings, tap **Forward**.
2. Enter the **forwarding number**.
3. Tap **Forward** again.

### Additional Information

Q: How to use the contact directory on a VVX500?

A: Once you power up the phone, there will be a soft key available for you to click.