---
title: "Forwarding Calls from a Ring Group to an Auto Attendant in 8x8 Admin Console"
slug: "forwarding-calls-from-a-ring-group-to-an-auto-attendant-in-8x8-admin-console"
updated: 2026-06-30T07:45:21Z
published: 2026-06-30T07:45:21Z
canonical: "help.8x8.com/forwarding-calls-from-a-ring-group-to-an-auto-attendant-in-8x8-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Forwarding Calls from a Ring Group to an Auto Attendant in 8x8 Admin Console

## Overview

In 8x8, Ring Groups are designed to ring multiple extensions simultaneously or in sequence. However, **Ring Groups do not support call queuing**, meaning callers **cannot wait** if no agents are available. To improve the caller experience, you can forward unanswered Ring Group calls to an **Auto Attendant**, which offers routing options like voicemail, announcements, or redirection to other destinations.

This guide provides steps to configure Ring Group forwarding to an Auto Attendant using the 8x8 Admin Console.

## Forwarding Calls for a Ring Group

1. Log in to **Admin Console**.
2. Click **Ring Groups**.
3. Click **Edit** (pencil icon) to the right of your Ring Group.
4. Go to **Call Forwarding Rules** and click **Edit** (pencil icon) to enable call forwarding for the scenarios below. Then select one of the submenu options to choose which action will be taken in each case:
  - **Forward all calls**
    - Voicemail
    - Selected User or Service:** **Type in the name of the user or service or enter the extension number.
  - **When the internet connection is down**
    - Voicemail
    - Selected User or Service: Type in the name or number associated with an extension or enter an external number.
  - **When all members are busy**
    - Voicemail
    - Selected User or Service: Type in the name or number associated with an extension or enter an external number.
  - **When no one in the Ring Group answers**
    - Voicemail
    - Selected User or Service: Type in the name or number associated with an extension or enter an external number.
5. Save and then Save your Ring Group