---
title: "Forwarding Calls in 8x8 Work for Desktop"
slug: "forwarding-calls-in-8x8-work-for-desktop"
updated: 2026-05-17T17:39:54Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/forwarding-calls-in-8x8-work-for-desktop"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Forwarding Calls in 8x8 Work for Desktop

## Objective

Set forwarding rules for calls in Work for Desktop.

## Applies To

- Work for Desktop

## Procedure

Forwarding rules for all calls directed to your own extension can be set within Work for Desktop and Work for Mobile.

1. Open **Work for Desktop**.
2. Select **Settings** > **Account Settings**.
3. Navigate to **Call Forwarding Rules**.
4. Check or uncheck any boxes as needed to turn on or off the default Call Forwarding Rules.
5. To create a custom forwarding rule, select **+Add New Rule**. ![Screen_Shot_2021-07-30_at_12.09.01_PM.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10963?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A56Z&se=2026-11-03T22%3A52%3A56Z&sr=c&sp=r&sig=CRfHesEP3GW7MeIGVcH9ByezvQVQOTwx8by2ln5Brp4%3D)
6. Complete all details for the custom rule. ![Screen Shot 2 2021-07-30 at 12.10.45 PM.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10962?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A56Z&se=2026-11-03T22%3A52%3A56Z&sr=c&sp=r&sig=CRfHesEP3GW7MeIGVcH9ByezvQVQOTwx8by2ln5Brp4%3D)
7. Select **Save**.

Be sure your forwarding rules do not conflict with any rules set on your deskphone.

## Video Guide

Watch a demonstration of how to use Call Forwarding within Work for Desktop and Work for Mobile. [YouTube video player](https://www.youtube.com/embed/tNRSLQyyyWI)