---
title: "Download 8x8 Work for Freshdesk"
slug: "download-8x8-work-for-freshdesk"
updated: 2026-05-04T14:47:40Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/download-8x8-work-for-freshdesk"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Download 8x8 Work for Freshdesk

## Question

Where can I download the 8x8 for Freshdesk plug-in?

## Applies To

- 8x8 for Freshdesk

## Answer

You can find the plug-in in the [Freshworks Marketplace](https://www.freshworks.com/apps/freshdesk/8x8_for_freshdesk/).

8x8 Work for Freshdesk brings phone communication through a dialer to your Freshdesk environment. The application launches conveniently from your Freshdesk dashboard, allowing you to combine the benefits of Freshdesk with the capabilities of 8x8 Work, and interact with your customers via phone without having to switch to another app.

Upon receiving an inbound call, the app tracks if the caller is an existing contact by searching your Freshdesk contacts, and pops the matching record for you to preview and prepare for the call. This way, you gain full insight into communications with any returning caller. You can be better informed and prepared to answer calls by previewing relevant caller record details before accepting a call.