---
title: "Fuze Platform End-of-Life"
slug: "fuze-platform-end-of-life"
updated: 2026-06-15T17:40:46Z
published: 2026-06-15T17:40:46Z
canonical: "help.8x8.com/fuze-platform-end-of-life"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fuze Platform End-of-Life

## Overview

The Fuze platform and all associated user tools was decommissioned on **December 31, 2025, at 11:59 pm PT**. This action was part of 8x8's strategic decision to transition all customers to the more advanced 8x8 platform. This date was thoroughly communicated to all Fuze customers since 2024.

## Applies To

- Fuze

## Which services are permanently unavailable starting January 1, 2026?

As of January 1, 2026, the Fuze application stack and associated production infrastructure in all data centers are permanently decommissioned.

- **Fuze Unified Communications (UC) Clients:** All calling, chat, and meetings functionality via Fuze desktop, mobile, and web applications.
- **Fuze Infrastructure:** Fuze Contact Center workloads and Fuze Hub provisioning or configuration changes.
- **Data and Recordings:** All Fuze call recordings, analytics, and historical data.
- **Support Channels:** Fuze Community and case creation via the legacy Fuze email system.

## Data Retrieval Policy

Customers were provided a defined window to [retrieve all call recordings](/support/docs/recording-calls-and-managing-call-recordings-with-fuze), reports, and other data from the Fuze platform prior to the End-of-Life date. **As of January 1, 2026, there is no mechanism or exception to retrieve any data from the decommissioned Fuze platform.**

## Contact Support

For assistance regarding your transition or billing, please contact your Account Representative or the [8x8 Support team](/support/docs/contact-8x8-technical-support).