---
title: "Generate a Quality Scoring Trends Report in 8x8 Quality Management"
slug: "generate-a-quality-scoring-trends-report-in-8x8-quality-management"
updated: 2026-05-17T16:42:17Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/generate-a-quality-scoring-trends-report-in-8x8-quality-management"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Generate a Quality Scoring Trends Report in 8x8 Quality Management

## Objective

Generate a Quality Scoring Trends report in 8x8 Quality Management.

## Applies To

- Quality Management & Speech Analytics
- Reporting

## Procedure

1. Log in to [Quality Management](https://login.8x8.com/).
2. From the left menu, select **Reports**.
3. On the right side of the page, select **New**.
4. Select **Quality Scoring Trends**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1727369074005.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A38%3A59Z&se=2026-11-04T00%3A38%3A59Z&sr=c&sp=r&sig=NS%2ByLM8sclo85OFfzwD9HFxO7DU8KHxyBuX7FY2pQs0%3D)
5. Under Edit, give the report a name.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1727369576037.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A38%3A59Z&se=2026-11-04T00%3A38%3A59Z&sr=c&sp=r&sig=NS%2ByLM8sclo85OFfzwD9HFxO7DU8KHxyBuX7FY2pQs0%3D)
6. **Define report filters:**
  1. Select the date range at the top.
  2. **Filter by (select and define all that applies):**
    - Main Group
    - Evaluator*
    - Template *When defining multiple evaluators, do not type in the evaluator's names to search; scroll down the list of names to select, then click **OK**.
  3. Report Layout
    - **Group By:**
      - Select *Group* to view trending results for entire team.
    - **Row:**
      - Select *Section* to see trending results by QA section.
      - Or select *Question* to see trending results by each question.
    - **Col:**
      - Select *Month* to see trending results by month.
      - or select *Week* to see trending results by week.
  4. Click **Save**.
7. Click any of the scores to view the evaluations that make up the average score.