Generate an Average Quality Score Report in 8x8 Quality Management

Objective

Applies To

• Reporting

• Quality Management

Procedure

1. Log in to Quality Management.

2. From the left menu, select Reports.

3. Select New.

4. Select Average Quality Scores.
   

5. Under Edit, give the report a name.

   

6. Define your report filters:    

   1. Select the date range.

   2. Filter by (select and define all that applies):      

      • Main Group

      • Evaluator (Note: When defining multiple evaluators, do not type in the evaluator's names to search; scroll down the list of names to select, then click OK.)

      • Template

   3. Report Layout      

      • Group By: Group

      • Row: Agent

      • Col:  Evaluator

   4. Select Save.

   5. The average score is provided at the bottom right.